At Gravity Software, we are committed to delivering genuine digital antivirus and security software through a secure and transparent purchasing process. Customer satisfaction is important to us, and this Refund & Return Policy explains the conditions under which refunds may be requested.
1. Eligibility for Refund
Refunds may be considered under the following circumstances:
- The purchased software license does not function due to a verified technical or licensing issue
- The product key is not delivered within the expected timeframe
- The delivered license key is invalid or cannot be activated due to system-related errors
Because all products are digitally delivered, no physical return is required.
Customers must contact us within 7 days of purchase to report any issue related to delivery or functionality.
2. Non-Refundable Items & Situations
To ensure fair use of our services, refunds will not be issued in the following cases:
- License keys that have already been activated or used
- Requests made without valid proof of a technical or delivery issue
- Customer errors, including incorrect product selection or accidental purchases
- Failure to meet system requirements stated on the product page
Once a license key is activated, it becomes permanently linked and is no longer eligible for refund.
3. Refund Review & Processing Timeline
We aim to resolve refund requests efficiently:
- Refund requests are reviewed after verification of the reported issue
- If approved, refunds are processed to the original payment method
- Refunds are typically completed within 5–10 business days, depending on the payment provider
Customers will receive an email confirmation once the refund has been processed.
4. How to Request a Refund
To request a refund, please follow these steps:
- Email us at customer@gravitysoftware.online
- Use the subject line: Refund Request
- Include a brief explanation of the issue
- Attach supporting evidence, such as screenshots or error messages
Our team will review your request and notify you of the outcome.
5. Product Key Delivery & Usage
- All software license keys are delivered electronically via email after successful payment
- Customers are responsible for providing a valid and accurate email address at checkout
- Each license key is valid for one activation only and must be used according to the software provider’s terms
Gravity Software is not responsible for delivery issues caused by incorrect customer email details.
6. Customer Support
For questions related to refunds, delivery issues, or licensing concerns, please contact us:
Business Name: Gravity Software
Phone: +1-671-784-8970
Email: customer@gravitysoftware.online
Address:
670 River St, Boston, MA 02136
United States
Our support team is available during standard business hours to assist you.
7. Policy Updates
Gravity Software reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.
Our Commitment
Gravity Software is dedicated to providing authentic software products, secure transactions, and clear policies. We continuously work to improve our services and ensure a reliable experience for every customer.Thank you for choosing Gravity Software.