1. What kind of company is Gravity Software?
Gravity Software is an independent online business that offers digitally delivered software products. We operate as a reseller platform and do not create, modify, or develop the software listed on our website.
2. Are any physical items shipped?
No. Gravity Software does not ship physical products. Every purchase is completed through electronic delivery only.
3. How will I receive my purchase?
After your payment is successfully approved, delivery information is sent to the email address you provide during checkout. This may include license details, access instructions, or download information depending on the product.
4. When should I expect delivery?
In most cases, delivery happens shortly after payment confirmation. However, processing time may vary due to payment verification, technical checks, or email service provider delays.
5. What payment options are available?
Payments are handled through secure third-party payment processors that support major debit and credit cards. Gravity Software does not directly store or manage card information.
6. Will I be charged anything extra?
No. All applicable costs are clearly shown before you complete your purchase. Gravity Software does not add undisclosed fees after checkout.
7. How safe is my payment?
All transactions are processed using industry-standard security and encryption through PCI-compliant payment services. Your financial information is protected throughout the transaction process.
8. Can I request a refund?
Refund requests are reviewed based on the conditions outlined in our Refund & Return Policy. Not all purchases qualify for refunds, and approval is not automatic.
9. What happens if my email address is incorrect?
Customers are responsible for entering correct contact information. If an incorrect or inaccessible email address is used, delivery may fail. While we may attempt to assist, Gravity Software cannot guarantee recovery in such cases.
10. Is Gravity Software connected to software brands?
No. Gravity Software is not owned by, partnered with, or endorsed by software manufacturers, unless clearly stated. Brand names are mentioned only to identify products.
11. Do you offer technical assistance?
Gravity Software provides order-related support only, such as payment or delivery inquiries. Technical usage or troubleshooting support is governed by the original software provider.
12. How is my personal data handled?
Customer information is collected and used in accordance with our Privacy Policy. Data is used only for processing orders, communication, and operational purposes.
13. Can policies change over time?
Yes. Gravity Software may revise policies or website content at any time. Updates take effect once published on the website.
14. How can I contact you?
For questions related to purchases, billing, or general inquiries, you can reach us at:
Phone: +1 121-898-9852
Email: customer@gravitysoftware.online
Business Address:
670 River St, Boston, MA 02136,
United States