We’re Here to Assist You
Home › Customer Support
At Gravity Software, we believe clear communication and dependable assistance are essential to a positive customer experience. Our support services are designed to help customers with order-related and account-related inquiries in a transparent and efficient manner.
About Gravity Software
Gravity Software operates as an independent online platform offering digitally delivered software products. Our role is to ensure that customers can complete purchases securely and receive accurate delivery and billing support when needed.
We do not manufacture software or provide in-depth technical troubleshooting unless explicitly stated on a product page.
Customer Support Availability
Our customer support team assists customers with non-technical inquiries related to purchases made through our website. Support is provided during standard business hours and responses are handled as promptly as possible.
How We Can Assist You
Our support services include help with:
- Order Questions
Assistance with order confirmation, delivery status, or access issues related to digital delivery. - Billing & Payment Inquiries
Clarification regarding charges, payment confirmation, or transaction-related questions. - Refund & Policy Information
Guidance on refund eligibility and policy-related questions in accordance with our published policies. - Account & Contact Updates
Help with correcting order-related contact information or general account inquiries. - General Website Questions
Assistance navigating our website or understanding available product information.
Note: Gravity Software does not provide technical troubleshooting, installation assistance, or product configuration support for third-party software unless clearly stated.